Cancellation
Newman Classics only allows cancellation of an order if it has been made within 24 hours. After this time span, Newman Classics can no longer cancel the order as its production has begun and costs incurred (fabrics, tailor time, etc.)
Refunds
Why have I been refunded for an item instead of it being exchanged?
When you send back an item for an exchange it depend on stock availability at the time. If we don’t have the item you want to exchange to, we will process a refund instead.
You should receive an email with the details of your return and if we are providing you with an exchange or a refund.
If you still need any help – please contact us, and we will be happy to help!
How will I receive a refund?
We try and process all returns as quickly as possible for you to get your refund. You should receive a confirmation email within a week of having returned the item but it takes longer sometimes.
Any refunds will be refunded to the same payment method you used when you placed the order.
If your order was paid part or in full by a gift card, the refund will be issued as a gift card or evoucher up to the value of the gift card you used.
If you still need any help – please contact us, and we will be happy to help!
When will I receive a refund?
We try and process all returns as quickly as possible for you to get your refund, but please give us 7 days to process your return. You should receive a confirmation email when this is done. After this, it may take up to another 7 days for the money to get back to your payment method, as this depends on the banks’ processes.
At certain times of the year, the process time will be longer, like around Christmas and public holidays.
If you still need any help – please contact us, and we will be happy to help!
Remake
The following conditions apply for the remakes at our shop page: The new product will be the same as the original one. The original garments should be returned to our quality control center. Customers are responsible for return shipping charges. Style and fabric changes have an additional cost of 20% + difference in the fabric price Fabric changes are for free within 24hrs after placing your order.
Newman Classics reserves the right to deny remakes in circumstances where our professionals consider that tailoring arrangement is the most suitable option, the products are not in perfect condition and the customer does not cooperate with the information requested for the new remake.
Returns
Can I return an item?
You can return an item, but there are some restrictions. You can return an item, but there are some restrictions.
Unfortunately you can’t return swimwear, underwear, pierced jewellery, personalised or bespoke items, items which deteriorate or expire rapidly, magazines, items that are sealed for hygiene reasons, computer games with the seal broken or any items that have been inseperately mixed after delivery.
To return your item(s) for a credit note or where possible make an exchange, visit any Newman Classics store within 14 days for a store purchase or within 28 days for an online purchase.
You can also send back your online items to us for a full refund, providing all is good and well with your returned items. Here’s the return address:
Unit 23,
Basepoint Business Centre Victoria Rd,
Dartford DA1 5FS
Email:info@newmanclassic.com
For any returns, the original packaging and swing tickets, where applicable, need to still be in place.
If you need any help with your next purchase – please contact us, and we will be happy to help!
I have a faulty item. How do I return?
We are sorry to hear that your item is faulty!
You can also send back your online items to us for a full refund, providing all is good and well with your returned items. Here’s the return address:
Unit 23,
Basepoint Business Centre Victoria Rd,
Dartford DA1 5FS
Email:info@newmanclassic.com
For any returns, the original packaging and swing tickets, where applicable, need to still be in place.
If you need any help with your next purchase – please contact us, and we will be happy to help!
How do I return my store and online purchase?
To return your item(s) for a credit note or where possible make an exchange, visit any USC store within 14 days for a store purchase or within 28 days for an online purchase.
You can also send back your online items to us for a full refund, providing all is good and well with your returned items. Please fill out and include your returns form in your parcel.
Here’s the return address:
Unit 23,
Basepoint Business Centre Victoria Rd,
Dartford DA1 5FS
Email:info@newmanclassic.com
For any returns, the original packaging and swing tickets, where applicable, need to still be in place.
If you need any help with your next purchase – please contact us, and we will be happy to help!